Returns Policy

First off, as our customer your satisfaction is our priority, this is why we do our best to resolve any refunds and returns as swiftly as possible:

 

Returns and Refunds (if applicable)

We have a 14 day return policy. 

If for whatever reason the product is damaged or defective in any way we'll be happy to refund you the full amount, all you need to do is send us an image of the item in question and we'll process your refund.  

Returned items must be unused and in the same condition you received them. Please also keep the item in its original packaging.

Please note we source our products from a number of suppliers meaning certain returns may take up to 2 weeks to process once initiated.

If 14 days has passed since delivery we will be unable to offer you a refund or exchange. 

Refunds are subject to the above conditions and subject to our discretion.

To start your return or refund email hello@hombe.co.uk and we'll be happy to help. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or discount code of the same value will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be issued the return information.

 

Shipping

You will be responsible for paying for the shipping costs for returning your item to either us or one of our suppliers. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.